At Genzwear, we want you to love your purchase. If you’re not completely satisfied, we’re here to help. Please read our policy carefully.

1. Returns

  • You can return items within 14 days of receiving your order.
  • Items must be unused, unwashed, and in original condition with tags intact.
  • To initiate a return, contact us at [contact email] with your order number and reason for return.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days to your original payment method.
  • Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).

3. Exchanges

  • If you want to exchange an item for a different size, color, or product, please contact us immediately after receiving your order.
  • Exchanges are subject to product availability.

4. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 7 days of delivery.
  • Include photos of the damage/defect and your order number.
  • We will provide a full refund or replacement at no additional cost.

5. Non-Returnable Items

  • Gift cards, sale items, and items marked as final sale cannot be returned or refunded.

6. How to Return

  1. Contact info@genzwear.pk with your order details.
  2. Pack the item securely in its original packaging.
  3. Ship the item to the address provided by our support team.